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FAQ

Is My Pet Old Enough?
How Long Will Housebreaking Take?
Why is the diaper or belly band sold separately?
Why Should I Only Use the Housebreaker When I am With My Pet?
Will The Housebreaker Work on an Older Dog?
I have more than one dog - do I need more than one Housebreaker Kit?
My Alarm Stopped Working. It was very effective at first but now the sensor stopped setting off the alarm when my dog pees - is it broken?
Returns
Online Retail Policy
Shipping

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Is My Pet Old Enough?

The Housebreaker is suitable for pets starting as early as 6 weeks old thru adult. Your pet must be physically capable of controlling his or her bladder function. Consult with your veterinarian to determine if your pet is ready to begin housebreaking. 

How Long Will Housebreaking Take?

Treatment with The Housebreaker will begin immediately upon the first use. The housebreaking time period can vary from pet to pet. Some puppies respond so quickly that they are housebroken within one use of The Housebreaker. With other dogs it may take weeks to (sometimes) months to train your pet. Be patient and persistent remembering that each pet is different. Even after being fully housetrained some  pets may lapse and try to pee indoors, simply resume training with The Housebreaker until the behavior is corrected. However, potty training your dog will eliminate years of stress and gross messes and is worth it.

Why is the Diaper or Belly Band sold separately?

These garments are sold separately in the Basic Kit so you can choose the best size and fit for your pet. You can choose to have them included (plus a selection of other freebies) with the Premium Kit. Options are available at nearly all pet stores and online. For your convenience, you can find top quality options here at The Housebreaker Store.The Housebreaker Kit will work on dogs of all ages and sizes. You will only need to change garments over time. Quite often dogs are fully trained before they grow into another size. 

Why should I only use The Housebreaker when I am with my pet?

If your pet has an accident and you are not within range to hear the Alarm and correct the behavior - your pet will be subjected to the Alarm sounding for up to 2 minutes and will not learn how to correct the behavior. 

Also, if you have thick walls or a large home - you may need more than one Alarm to receive the signal from the Wet-Sensor. Each sensor should be able to send a signal to an Alarm within 30 feet if there are no obstructions (like walls). If you are not sure if one Alarm will cover your entire indoor space - test the Alarm as outlined on page 3 of the Instructions Manual for all possible distances from the Wet-Sensor. It is recommended that your pup stay in a crate when you are not home.

I have an older dog - will The Housebreaker work for us?

The short answer is YES. However, there are two versions of this answer. 

  1. If your dog is an adult dog and has not fully been housebroken - The Housebreaker will help you housebreak your dog. The Housebreaker will be used in the same fashion as with a puppy.

  2. If your dog is an adult dog and has lost his or her bladder function (incontinence) The Housebreaker will serve to alert you when your pet has had an accident in its diaper or belly band. Since dogs with incontinence should not be scolded for their accidents (they have no control over their bladder function and cannot change that), The Housebreaker serves to alert you to the need to change the diaper or belly band. When using for this purpose, The Housebreaker is not being used to train the dog. The Housebreaker is being used to offer the convenience of immediately knowing when an accident has occurred. You won't need to "check"  the diaper or belly band, the dog won't need to wear soiled undergarments, and your home and older companion will always smell clean and fresh.

I have more than one dog - do I need more than one Housebreaker Kit?

You will need one full kit for each dog you are attempting to train at the same time. The reason for this is that each sensor is paired with one alarm. When the sensor causes the alarm to sound - only the alarm for that dog will sound. This makes it easy for you to give the verbal correction to the appropriate dog and to be fast and effective. 

Attempting to use one device for multiple dogs will reduce the effectiveness of the process and unnecessarily prolong the length of time it takes to train your pets - possibly even confusing the dogs and making this training device and process no longer an option.

My Alarm Stopped Working. It was very effective at first but now the sensor stopped setting off the alarm when my dog pees - is it broken?

The Wet-Sensor (the small red device that your dog wears) is very sensitive. It is designed to detect the tiniest amount of moisture and to send a signal for the Alarm to sound within seconds. This is fantastic when the Wet-Sensor is clean but very small remnants of urine will decrease the device's effectiveness. To ensure that the Wet-Sensor stays highly sensitive - rinse with Rubbing Alcohol and a cotton ball regularly. This will ensure that any water hardness or urine particulate does not reduce the sensitivity. Keeping the Wet-Sensor clean and dry will ensure accurate and quick results.

Returns Policy

We are confidant that you will be pleased with your purchase. 

However, in the event you need to make a return or exchange: You may exchange most new, unopened items within 14 days of delivery for a refund or store credit.  However, if you received a Free shipping offer when making your purchase - the cost of shipping will be deducted from the refunded amount.

For hygience reasons,  some items cannot be returned. Items which have been worn or soiled cannot be accepted on return. The Housebreaker Kit is one of these such items since its inteded purpose is to be peed upon.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can always call our Toll Free Number if you have questions or concerns at 1-800-886-1736.

Online Retail Policy

The Housebreaker Store is not a large nameless computer with unlimited resourses. If we were - we would give our products away free - because computers don't have hearts or families to feed. In actuality, this company is one human in western Michigan. The owner of The Housebreaker Store is a woman who loves dogs, volunteers with humane charities, and took her entire life savings to create a product (The Housebreaker Kit) in the hopes that it would change lives and prevent or reduce the abandonment of dogs to shelters. The product was extremely expensive to develop, test, and manufacture.  The electronic part of The Housebreaker product is produced in an American owned medical device facility (not some cheap child labor camp in a third-world country) and has been tested for safety. Steps have been taken to ensure that the product is FDA, Canadian medical board, and European medical board approved (something few pet products, including veterinary medical products, do because FDA approval is not required for pet use and is expensive and time consuming to attain).

Because the product is very expensive to produce and start-up costs were large, there is nearly no margin for eventual profits. If profits ever occur - they will be donated to charity. Several business analysists have suggested that the price be higher or production be moved to a facility in China or some other country where the price to manufacture would be cheaper. However, although manufacture outside of a safe facility may cause the price of produciton to go down (as many dog food manufacturers have realized when attempts to reduce cost has resulted in family pets dying of poisoning and mass recalls) - the safety of animals would be put at risk. This is not acceptible and not worth the risk for us.

Another challenge has presented itself as well. The retail industry is fighting and losing a battle with a consumer trend referred to as wardrobing. Some people justify purchasing items with intent to use and return (essentially renting an item for free). Billions of dollars is being lost in the retail industry due to the trend of people buying TVs for the SuperBowl, expensive gowns for special events, or other items and returning them for full refuds. We have seen this trend first hand. Recently a few cusotmers have admitted that the product worked - and since they were done using the product - they would like a refund. This "honesty" is alarming and discouraging.

Unfortunately, The Housebreaker Store does not have Billions of dollars to lose and a used item is not resellable - nor is free shipping. Since items that have been used are not resellable - money is actually lost. Actual money comes out of the owner's personal bank account to pay for some people to steal the use of an item. Since the entire transaction occurs with a faceless computer - the fruadulent people do not realize or associate these actions with theft or fraud. They also do not realize that the theft could cause the business to go out of business and prevent other people form the opportunity to get much-needed help training their pets. Noone wins except the thief. And noone would keep their business in operation simply to accommodate online thieves.

This product has been produced to help honest, animal loving people train their famiiy pet to be housebroken. The product is expensive compared to cheap junk made in China but it works and it will not harm your pet. Thank you for your patronage... from one animal lover to another.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Your order will be shipped with care from Grand Haven, Michigan. 

Are you ready for a potty trained pup?

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